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Not all IT addictions are handled equally: guilt-vs shame-driven coping with IT addiction Internet Res. (IF 5.9) Pub Date : 2024-05-17 Hamed Qahri-Saremi, Isaac Vaghefi, Ofir Turel
Purpose We build on the transactional model of stress and coping and the appraisal theory of emotions to theorize how users cognitively and emotionally cope with IT addiction-induced stress, distinguish between the roles of guilt and shame in shaping the coping responses and their effects on one’s psychological well-being. Design/methodology/approach We test our theory via two complementary empirical
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Stimulating positive reviews by combining financial and compassionate incentives Internet Res. (IF 5.9) Pub Date : 2024-05-17 Yuanyuan Wu, Liuyan Chen, Eric W.T. Ngai, Pengkun Wu
Purpose The objective of this study is to investigate the interaction effect between incentive type (financial and compassionate incentives) and the ethicality of merchant strategy on consumer willingness to post positive reviews, while also examining potential variations in consumer responses based on consumption experience, shopping frequency and social class. Design/methodology/approach Building
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Value implications of followers in social marketplaces: insights into ego network structures Internet Res. (IF 5.9) Pub Date : 2024-05-17 Shan Wang, Fang Wang
Purpose In social marketplaces, follower ego networks are integral social capital assets for online sellers. While previous research has underscored the positive impact of the follower number on seller performance, little attention has been given to the structure of follower networks and their value implications. This research investigates two structural properties of follower networks—network centralization
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Exploring the dual routes in influencing sales and adoption in augmented reality retailing: a mixed approach of SEM and FsQCA Internet Res. (IF 5.9) Pub Date : 2024-05-15 Xiaoyu Xu, Qingdan Jia, Syed Muhammad Usman Tayyab
Purpose This study investigates augmented reality (AR) retailing and attempts to develop a profound understanding of consumer decision-making processes in AR-enabled e-retailing. Design/methodology/approach The study is grounded in rich informational cues and information processing mechanisms by incorporating the elaboration likelihood model (ELM) and trust transfer theory. This study employs a mixed
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Problem resolution with business analytics: a task-technology fit perspective Internet Res. (IF 5.9) Pub Date : 2024-05-10 Givemore Muchenje, Marko Seppänen, Hongxiu Li
Purpose The study explores the extent to which business analytics can address business problems using the task-technology fit theory. Design/methodology/approach The qualitative research approach of pattern matching was adopted for data analysis and 12 semi-structured interviews were conducted. Four propositions derived from the literature on task-technology fit are compared to emerging core themes
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How do NPOs’ topics and moral foundations in gun-related issues influence public engagement on Twitter? Internet Res. (IF 5.9) Pub Date : 2024-05-14 Yafei Zhang, Li Chen, Ming Xie
Purpose Drawing on the moral foundations theory (MFT), we examine what nonprofit organizations (NPOs) discuss and how NPOs engage in gun-related issues on Twitter. Specifically, we explore latent topics and embedded moral values (i.e. care, fairness, loyalty, authority, and sanctity) in NPOs’ tweets and investigate the effects of the latent topics and moral values on invoking public engagement. De
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Sharenting in China: perspectives from mothers and adolescents Internet Res. (IF 5.9) Pub Date : 2024-05-07 Lin Zhu, Yan Wang, Yanhong Chen
Purpose Mothers sharing images and information on social media about their children is a contemporary cultural norm. While the practice has been heavily discussed in popular media, there is a lack of empirical research examining the phenomenon from the perspectives of parents and adolescent children in China. The current study aims to find out whether or not mothers and their children engage in discussions
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Social influence and the choice of product upgrades: evidence from virtual product adoption in online games Internet Res. (IF 5.9) Pub Date : 2024-05-01 Qing Huang, Xiaoling Li, Dianwen Wang
Purpose Previous studies on social influence and virtual product adoption have mainly taken users’ purchase behavior as a dichotomous variable (i.e. purchasing or not). Given the prevalence of competing versions (basic vs upgraded) of a virtual product in online communities, this paper investigated the differences in the effect of social influence on users’ adoption of basic and upgraded choices of
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How do small-to-medium-sized e-commerce businesses stay competitive? Evidence on the critical roles of IT capability, innovation and multihoming Internet Res. (IF 5.9) Pub Date : 2024-04-30 Qin Weng, Danping Wang, Stephen De Lurgio II, Sebastian Schuetz
Purpose Small-to-medium-sized enterprises (SMEs) in e-commerce often invest in information technology (IT) to stay competitive. However, whether and how IT capability (ITC) translates into financial performance requires further research. This paper examines the role of ITC in enabling value proposition innovation (VPI) as an important mechanism that improves financial performance for Chinese e-commerce
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A study on the cross-platform influence mechanism of physicians’ live streaming behavior on performance Internet Res. (IF 5.9) Pub Date : 2024-04-25 Chen Chen, Hong Wu
Purpose The advent of online live streaming platforms (OLSPs) and online health communities (OHCs) has expedited the integration of traditional medical services with Internet new media technology. Since the practice of physicians conducting live streaming is a relatively new phenomenon, the potential cross-platform effects of such physicians’ live streaming have not received adequate attention. De
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Selling by contributing: the monetization strategy of individual content providers in the light of human brand Internet Res. (IF 5.9) Pub Date : 2024-04-16 Sha Zhou, Yaqin Su, Muhammad Aamir Shahzad, Zhengchi Liu
Purpose The integration of social media and e-commerce has resulted in a rising phenomenon among individual content providers (ICPs), who used to offer free content, to provide consumers with paid content, such as online courses, Q&As or consultations. Despite the prevalence of ICPs’ content monetization, empirical research has rarely studied its underlying mechanism. This paper examines how the characteristics
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Spillover effects of data breach on consumer perceptions: evidence from the E-commerce industry Internet Res. (IF 5.9) Pub Date : 2024-04-09 Jaeyoung Park, Woosik Shin, Beomsoo Kim, Miyea Kim
Purpose This study aims to explore the spillover effects of data breaches from a consumer perspective in the e-commerce context. Specifically, we investigate how an online retailer’s data breach affects consumers’ privacy risk perceptions of competing firms, and further how it affects shopping intention for the competitors. We also examine how the privacy risk contagion effect varies depending on the
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Fostering the digital mindset to mitigate technostress: an empirical study of empowering individuals for using digital technologies Internet Res. (IF 5.9) Pub Date : 2024-04-04 Maximilian Valta, Yannick Hildebrandt, Christian Maier
Purpose Technostress reduces employees' work performance and increases their turnover intentions, such that technostress harms organizations' success. This paper investigates how the digital mindset of employees, reflecting their cognitive filter while using digital technologies, influences reactions to techno-stressors. Design/methodology/approach In this quantitative study, the authors conducted
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How review content, sentiment and helpfulness votes jointly affect trust of reviews and attitude Internet Res. (IF 5.9) Pub Date : 2024-03-18 Jing Li, Xin Xu, Eric W.T. Ngai
Purpose We investigate the joint impacts of three trust cues – content, sentiment and helpfulness votes – of online product reviews on the trust of reviews and attitude toward the product/service reviewed. Design/methodology/approach We performed three studies to test our research model, presenting participants with scenarios involving product reviews and prior users' helpful and unhelpful votes across
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The role of para-social relationship in live streaming virtual gift purchase: a two-stage SEM-neural network analysis Internet Res. (IF 5.9) Pub Date : 2024-03-14 Fangfang Hou, Boying Li, Zhengzhi Guan, Alain Yee Loong Chong, Chee Wei Phang
Purpose Despite the burgeoning popularity of virtual gifting in live streaming, research lacks an in-depth understanding of the drivers behind this behavior. Using para-social relationship (PSR), this study aims to capture viewers’ lively social feelings toward the streamer as the key factor leading to the purchase behavior of virtual gifts. It also aims to establish a theoretical link between PSR
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Service quality in cloud gaming: instrument development and validation Internet Res. (IF 5.9) Pub Date : 2024-02-20 Winston T. Su, Zach W.Y. Lee, Xinming He, Tommy K.H. Chan
Purpose The global market for cloud gaming is growing rapidly. How gamers evaluate the service quality of this emerging form of cloud service has become a critical issue for both researchers and practitioners. Building on the literature on service quality and software as a service, this study develops and validates a gamer-centric measurement instrument for cloud gaming service quality. Design/methodology/approach
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A meta-analysis of antecedents and consequences of trust in the sharing economy Internet Res. (IF 5.9) Pub Date : 2024-02-21 Jiang Jiang, Eldon Y. Li, Li Tang
Purpose Trust plays a crucial role in overcoming uncertainty and reducing risks. Uncovering the trust mechanism in the sharing economy may enable sharing platforms to design more effective marketing strategies. However, existing studies have inconsistent conclusions on the trust mechanism in the sharing economy. Therefore, this study aims to investigate the antecedents and consequences of different
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Consumer vulnerability: understanding transparency and control in the online environment Internet Res. (IF 5.9) Pub Date : 2024-02-19 Donia Waseem, Shijiao (Joseph) Chen, Zhenhua (Raymond) Xia, Nripendra P. Rana, Balkrushna Potdar, Khai Trieu Tran
Purpose In the online environment, consumers increasingly feel vulnerable due to firms’ expanding capabilities of collecting and using their data in an unsanctioned manner. Drawing from gossip theory, this research focuses on two key suppressors of consumer vulnerability: transparency and control. Previous studies conceptualize transparency and control from rationalistic approaches that overlook individual
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Moment or movement – the heterogeneous impact of the Black Lives Matter movement on personal and societal charitable crowdfunding campaigns Internet Res. (IF 5.9) Pub Date : 2024-02-16 Janina Seutter, Michelle Müller, Stefanie Müller, Dennis Kundisch
Purpose Whenever social injustice tackled by social movements receives heightened media attention, charitable crowdfunding platforms offer an opportunity to proactively advocate for equality by donating money to affected people. This research examines how the Black Lives Matter movement and the associated social protest cycle after the death of George Floyd have influenced donation behavior for campaigns
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How tie strength influences purchasing intention in social recommendation: evidence from behavioral model and brain activity Internet Res. (IF 5.9) Pub Date : 2024-02-13 Jia Jin, Yi He, Chenchen Lin, Liuting Diao
Purpose Social recommendation has been recognized as a kind of e-commerce with large potential, but how social recommendations influence consumer decisions is still unclear. This paper aims to investigate how recommendations from different social ties influence consumers’ purchase intentions through both behavior and brain activity. Design/methodology/approach Utilizing behavioral (N = 70) and electroencephalogram
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Understanding users' voice assistant exploration intention: unraveling the differential mechanisms of the multiple dimensions of perceived intelligence Internet Res. (IF 5.9) Pub Date : 2024-02-12 Yiming Zhao, Yu Chen, Yongqiang Sun, Xiao-Liang Shen
Purpose The purpose of this study is to develop a framework for the perceived intelligence of VAs and explore the mechanisms of different dimensions of the perceived intelligence of VAs on users’ exploration intention (UEI) and how these antecedents can collectively result in the highest level of UEI. Design/methodology/approach An online survey on Amazon Mechanical Turk is employed. The model is tested
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Building bonds: an examination of relational bonding in continuous content contribution behaviors on metaverse-based non-fungible token platforms Internet Res. (IF 5.9) Pub Date : 2024-02-08 Crystal T. Lee, Zimo Li, Yung-Cheng Shen
Purpose The proliferation of non-fungible token (NFT)-based crypto-art platforms has transformed how creators manage, own and earn money through the creation, assets and identity of their digital works. Despite this, no studies have examined the drivers of continuous content contribution behavior (CCCB) toward NFTs. Hence, this study draws on the theory of relational bonds to examine how various relational
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How does social media use in the workplace affect employee voice? Uncovering the mediation effects of social identity and contingency role of job-social media fit Internet Res. (IF 5.9) Pub Date : 2024-02-09 Wenjing Chen, Bowen Zheng, Hefu Liu
Purpose Employee voice is crucial for organizations to identify problems and make timely adjustments. However, promoting voice in organizations is challenging. This study aims to investigate how social media use (SMU) in the workplace affects employee voice by examining its intrinsic mechanisms and boundary conditions. Specifically, this study examines the mediating roles of social identifications
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Longitudinal relationship between parental and adolescent smartphone addiction: serial mediating effects of adolescent self-esteem and depression Internet Res. (IF 5.9) Pub Date : 2024-02-06 Il Bong Mun
Purpose This study longitudinally investigated the predictors and mediators of adolescent smartphone addiction by examining the impact of parental smartphone addiction at T1 on adolescent smartphone addiction at T3, as well as the separate and sequential role of adolescent self-esteem and depression at T2 as mediating factors. Design/methodology/approach This study used a hierarchical regression and
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Gaining customer engagement in social media recovery: the moderating roles of timeliness and personalization Internet Res. (IF 5.9) Pub Date : 2024-02-01 Andreawan Honora, Kai-Yu Wang, Wen-Hai Chih
Purpose This research investigates the role of customer forgiveness as the result of online service recovery transparency in predicting customer engagement. It also examines the moderating roles of timeliness and personalization in this proposed model. Design/methodology/approach An online survey study using retrospective experience sampling and a scenario-based experimental study were conducted to
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Generativity of enterprise IT infrastructure for digital innovation Internet Res. (IF 5.9) Pub Date : 2024-01-31 Shan Wang, Ji-Ye Mao, Fang Wang
Purpose Digital innovation requires organizations to reconfigure their information technology infrastructure (ITI) to cultivate creativity and implement fast experimentation. This research inquiries into ITI generativity, an emerging concept demoting a critical ITI capability for organizational digital innovation. More specifically, it conceptualizes ITI generativity across two dimensions—namely, systems
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Acceptance of the metaverse: a laboratory experiment on augmented and virtual reality shopping Internet Res. (IF 5.9) Pub Date : 2024-01-26 Nannan Xi, Juan Chen, Filipe Gama, Henry Korkeila, Juho Hamari
Purpose In recent years, there has been significant interest in adopting XR (extended reality) technologies such as VR (virtual reality) and AR (augmented reality), particularly in retail. However, extending activities through reality-mediation is still mostly believed to offer an inferior experience due to their shortcomings in usability, wearability, graphical fidelity, etc. This study aims to address
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Effect of consistency of the review set on causal attribution: the moderating roles of repeating purchase cues and product knowledge Internet Res. (IF 5.9) Pub Date : 2024-01-29 Xiao Peng, Hessam Vali, Xixian Peng, Jingjun (David) Xu, Mehmet Bayram Yildirim
Purpose The study examines the potential moderating effects of repeating purchase cues and product knowledge on the relationship between the varying consistency of the review set and causal attribution. This study also investigates how causal attribution correlates with the perceived misleadingness of the review set. Design/methodology/approach A scenario-based experiment was conducted with 170 participants
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A mixed-methods investigation of the factors affecting the use of facial recognition as a threatening AI application Internet Res. (IF 5.9) Pub Date : 2024-01-16 Xiaojun Wu, Zhongyun Zhou, Shouming Chen
Purpose Artificial intelligence (AI) applications pose a potential threat to users' data security and privacy due to their high data-dependence nature. This paper aims to investigate an understudied issue in the literature, namely, how users perceive the threat of and decide to use a threatening AI application. In particular, it examines the influencing factors and the mechanisms that affect an individual’s
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Motivational profile and knowledge creation in eSports: examining the roles of mutualistic co-presence Internet Res. (IF 5.9) Pub Date : 2024-01-08 Joseph Siu-Lung Kong, Ron Chi-Wai Kwok, Gabriel Chun-Hei Lai, Monica Law
Purpose Research on knowledge creation within eSports learning is scarce. This study extends the understanding of competition-oriented collaborative learning in eSports by examining the relationship between the dynamics of knowledge creation modes and the continuum of the motivational profile, along with the moderating effects of mutualistic co-presence therein. Design/methodology/approach Participants
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Motivation for writing long online reviews: a big data analysis of an anime community Internet Res. (IF 5.9) Pub Date : 2024-01-05 Kevin Leung, Vincent Cho
Purpose Based on self-determination theory (SDT), this study aims to determine the motivation factors of reviewers writing long reviews in the anime industry. Design/methodology/approach This study analyzes 171,188 online review data collected from an online anime community (MyAnimeList.net). Findings The findings show that intensity of emotions, experience in writing reviews and helpful votes in past
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Effect of the fit between situational regulatory focus and feedback focus on customers' co-design behavior Internet Res. (IF 5.9) Pub Date : 2024-01-02 Xinxue Zhou, Jian Tang, Tianmei Wang
Purpose Customers' co-design behavior is an important source of knowledge for product innovation. Firms can regulate the focus of information interaction with customers to set goals and motivate their co-design behavior. Drawing on regulatory fit theory and construal level theory, the authors build a research model to study whether the fit between the regulatory focus of firms' task invitations (promotion
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Will after-hours technology-mediated work make employees leave? A mediated moderation model Internet Res. (IF 5.9) Pub Date : 2024-01-02 Xiaolin Sun, Jiawen Zhu, Huigang Liang, Yajiong Xue, Bo Yao
Purpose As after-hours technology-mediated work (ATW) becomes common in organizations, the increased workload and interference to life caused by ATW has induced employee turnover. This research develops a mediated moderation model to explain how employees' intrinsic and extrinsic motivations for ATW affect their turnover intention through work–life conflict. Design/methodology/approach A survey was
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Factors influencing TikTok-based user purchase intention: comparison between potential customers and repeat customers Internet Res. (IF 5.9) Pub Date : 2023-12-25 Hongying Zhao, Christian Wagner
Purpose The purpose of this paper is to examine how different types of user experience in TikTok impact purchase intention via commitment to the influencer and commitment to the platform, with customer type included to determine moderating effects. Three types of user experience are considered: information experience, entertainment experience and parasocial-relationship-based experience. Design/methodology/approach
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Herd behavior in social commerce: understanding the interplay between self-awareness and environment-awareness Internet Res. (IF 5.9) Pub Date : 2023-12-26 Xiayu Chen, Renee Rui Chen, Shaobo Wei, Robert M. Davison
Purpose This study investigates how individuals' self-awareness (specifically, private and public self-awareness) and environment-awareness (perceived expertise, similarity and familiarity) shape herd behavior, encompassing discounting one’s information and imitating others. Drawing from latent state-trait theory, this research aims to discern the impact of these factors on purchase intention and behavior
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Wealth effects of firm's strategic technology investments: evidence from Ethereum blockchain Internet Res. (IF 5.9) Pub Date : 2023-12-22 Kane Smith, Manu Gupta, Puneet Prakash, Nanda Rangan
Purpose Ethereum-based blockchain technology (EBT) affords members of the Enterprise Ethereum Alliance (EEA) a market advantage in deploying blockchain within their organizations, including cybersecurity and operational benefits, that leads firms to strategically invest in this nascent technology. However, the impact of such strategic investments in EBT has yet to be explored in the context of its
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What enhances or worsens the user-generated metaverse experience? An application of BERTopic to Roblox user eWOM Internet Res. (IF 5.9) Pub Date : 2023-12-19 Yun Kyung Oh, Jisu Yi, Jongdae Kim
Purpose Given its growing economic potential and social impact, this study aims to understand the motivations and concerns regarding metaverse usage. It identifies user needs and risks around the metaverse grounded on uses and gratifications theory and perceived risk theory. Design/methodology/approach The authors analyzed user reviews and rating data from Roblox, a representative modern metaverse
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Social media as a living laboratory for researchers: the relationship between linguistics and online user responses Internet Res. (IF 5.9) Pub Date : 2023-12-15 Aulona Ulqinaku, Selma Kadić-Maglajlić, Gülen Sarial-Abi
Purpose Today, individuals use social media to express their opinions and feelings, which offers a living laboratory to researchers in various fields, such as management, innovation, technology development, environment and marketing. It is therefore necessary to understand how the language used in user-generated content and the emotions conveyed by the content affect responses from other social media
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How social media fatigue feigning and altering emotion discourage the use of social media Internet Res. (IF 5.9) Pub Date : 2023-12-14 Jack Shih-Chieh Hsu, Chao-Min Chiu, Yu-Ting Chang-Chien, Kingzoo Tang
Purpose Social media fatigue (SMF) has been widely recognized; however, previous studies have included various concepts into a single fatigue construct. Fatigue has typically been explored from the stressor-strain-outcome (SSO) or stimulus-organism-response (SOR) perspectives. To further investigate SMF, the authors split it into the two constructs of exhaustion and disinterest. Furthermore, the authors
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The role of project owners' and potential backers' implicit social ties in crowdfunding project success Internet Res. (IF 5.9) Pub Date : 2023-12-12 Jayesh Prakash Gupta, Hongxiu Li, Hannu Kärkkäinen, Raghava Rao Mukkamala
Purpose In this study, the authors sought to investigate how the implicit social ties of both project owners and potential backers are associated with crowdfunding project success. Design/methodology/approach Drawing on social ties theory and factors that affect crowdfunding success, in this research, the authors developed a model to study how project owners' and potential backers' implicit social
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Personal use of smartphones in the workplace and work–life conflict: a natural quasi-experiment Internet Res. (IF 5.9) Pub Date : 2023-12-11 Eoin Whelan, Ofir Turel
Purpose Prior research has extensively examined how bringing technology from work into the non-work life domain creates conflict, yet the reverse pathway has rarely been studied. The purpose of this study is to bridge this gap and examine how the non-work use of smartphones in the workplace affects work–life conflict. Design/methodology/approach Drawing from three literature streams: technostress,
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A dual-process model to explain self-disclosure on online social networking sites: examining the moderating effect of enjoyment Internet Res. (IF 5.9) Pub Date : 2023-11-28 Shanshan Zhang, Fengchun Huang, Lingling Yu, Jeremy Fei Wang, Paul Benjamin Lowry
Purpose Researchers continue to address the concept of self-disclosure because it is foundational for helping social networking sites (SNS) function and thrive. Nevertheless, the authors' literature review indicates that uncertainty remains around the underlying mechanisms and factors involved in the self-disclosure process. The purpose of this research is to better understand the self-disclosure process
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Performance implications of match between social media–enabled interactions and contracts in interfirm governance Internet Res. (IF 5.9) Pub Date : 2023-11-23 Chao Feng, Jinjun Yu, Yajing Fan, Hui Chen
Purpose Integrating transaction costs economics and task-technology fit theory, this study distinguishes two categories of social media–enabled interactions, namely task-related interactions and tie-related interactions, and explores the match between these two and firms' use of contracts in achieving safeguarding and coordinating purposes in interfirm governance. Design/methodology/approach Two studies
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Reexamining review variance and movie sales: the inverted-U-shaped relationship and boundary conditions Internet Res. (IF 5.9) Pub Date : 2023-11-20 Jungwon Lee, Cheol Park
Purpose This study is based on the heuristic-systematic model (HSM) to dynamically examine the effect of review variance on sales and the boundary conditions that mitigate this effect. Design/methodology/approach Based on the theoretical domain of HSM, a conceptual model is proposed that analyzes the nonlinear relationship between review variance and sales and the interaction and motivation factors
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An empirical evaluation of the predictors and consequences of social media health-misinformation seeking behavior during the COVID-19 pandemic Internet Res. (IF 5.9) Pub Date : 2023-11-13 Muhammad Riaz, Wu Jie, Mrs Sherani, Sher Ali, Fredrick Ahenkora Boamah, Yan Zhu
Purpose Drawing upon social cognitive theory, this study aims to investigate the potential predictors and consequences of social media health-misinformation seeking behavior during the coronavirus (COVID-19) pandemic. Design/methodology/approach Using a sample of 230 international students studying at Wuhan University and Beijing Language and Cultural University, China, this study employs structural
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Combating misinformation with internet culture: the case of Brazilian public health organizations and their COVID-19 vaccination campaigns Internet Res. (IF 5.9) Pub Date : 2023-11-07 Julian Marx, Beatriz Blanco, Adriana Amaral, Stefan Stieglitz, Maria Clara Aquino
Purpose This study investigates the communication behavior of public health organizations on Twitter during the COVID-19 vaccination campaign in Brazil. It contributes to the understanding of the organizational framing of health communication by showcasing several instances of framing devices that borrow from (Brazilian) internet culture. The investigation of this case extends the knowledge by providing
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Value creation for online collaboration between doctors and medical institutions: empirical evidence from online health communities Internet Res. (IF 5.9) Pub Date : 2023-11-07 Manyang Zhang, Han Yang, Zhijun Yan, Lin Jia
Purpose Doctor–medical institution collaboration (DMIC) services are an emerging service mode in focal online health communities (OHCs). This new service mode is anticipated to affect user satisfaction and doctors' engagement behaviors. However, whether and how DMIC occurs is still ambiguous because the topic is rarely examined. To bridge this gap, this study explores doctors' participation in DMIC
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The impact of streamer emotions on viewer gifting behavior: evidence from entertainment live streaming Internet Res. (IF 5.9) Pub Date : 2023-10-24 Dinghao Xi, Wei Xu, Liumin Tang, Bingning Han
Purpose The boom in live streaming has intensified competition among streamers for viewers' gifts, which makes it meaningful to study the factors that affect the viewers’ gifting behavior. Given the emotional attachment between streamers and viewers, the authors set out to elucidate a new driver on viewer gifting: expressions of the streamer. This research aims to explore the impact of streamer emotions
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Fake news detection using machine learning: an adversarial collaboration approach Internet Res. (IF 5.9) Pub Date : 2023-10-11 Karen M. DSouza, Aaron M. French
Purpose Purveyors of fake news perpetuate information that can harm society, including businesses. Social media's reach quickly amplifies distortions of fake news. Research has not yet fully explored the mechanisms of such adversarial behavior or the adversarial techniques of machine learning that might be deployed to detect fake news. Debiasing techniques are also explored to combat against the generation
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ICT-based training and education in volunteer sports communities: an action design research project with soccer referees during the COVID-19 pandemic Internet Res. (IF 5.9) Pub Date : 2023-10-09 Sven Laumer, Christian Maier
Purpose The purpose of this study is to investigate the impact of the COVID-19 pandemic on the beliefs and attitudes toward the use of information and communication technology (ICT). The study examines the challenges of implementing ICT-based training and provides insights for promoting the acceptance of online training in volunteer sports communities. Design/methodology/approach The study uses an
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The psychological and functional factors driving metaverse resistance Internet Res. (IF 5.9) Pub Date : 2023-10-03 Michael S.W. Lee, Damien Chaney
Purpose While the metaverse is promised to be the next big step for the Internet, this new technology may also bear negative impacts on individuals and society. Drawing on innovation resistance literature, this article explores the reasons for metaverse resistance. Design/methodology/approach The study is based on 66 semi-structured interviews, and the subsequent data were analysed thematically. Findings
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Using machine learning to investigate consumers' emotions: the spillover effect of AI defeating people on consumers' attitudes toward AI companies Internet Res. (IF 5.9) Pub Date : 2023-09-26 Yongchao Martin Ma, Xin Dai, Zhongzhun Deng
Purpose The purpose of this study is to investigate consumers' emotional responses to artificial intelligence (AI) defeating people. Meanwhile, the authors investigate the negative spillover effect of AI defeating people on consumers' attitudes toward AI companies. The authors also try to alleviate this spillover effect. Design/methodology/approach Using four studies to test the hypotheses. In Study
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Why retail firms commonly get only halfway through channel integration with online channels Internet Res. (IF 5.9) Pub Date : 2023-09-26 Philip Tin Yun Lee, Aki Pui Yi Hui, Richard Wing Cheung Lui, Michael Chau
Purpose This paper aims to examine why retail firms seldom achieve full integration of online and offline channels as prescribed in omni-channel literature. It examines the intermediate process of channel integration from an internal, operational perspective. Design/methodology/approach This study is composed of two parts. In the first part, the authors interviewed informants from nine firms that were
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You are lying! How misinformation accusations spread on Twitter Internet Res. (IF 5.9) Pub Date : 2023-09-21 Ashish S. Galande, Frank Mathmann, Cesar Ariza-Rojas, Benno Torgler, Janina Garbas
Purpose Misinformation is notoriously difficult to combat. Although social media firms have focused on combating the publication of misinformation, misinformation accusations, an important by-product of the spread of misinformation, have been neglected. The authors offer insights into factors contributing to the spread of misinformation accusations on social media platforms. Design/methodology/approach
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The diffusion process of product-harm misinformation on social media: evidence from consumers and insights from communication professionals Internet Res. (IF 5.9) Pub Date : 2023-09-19 Zifei Fay Chen, Yang Cheng
Purpose This study aims to propose a model that delineated the diffusion process of product-harm misinformation on social media. Drawing on theoretical insights from cue diagnosticity and corporate associations, the proposed model mapped out how consumers' information skepticism and perceived content credibility influence their perceived diagnosticity of the product-harm misinformation and corporate
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Public information sharing in enterprise social networks: a communication privacy management perspective Internet Res. (IF 5.9) Pub Date : 2023-09-18 Yu Wang, Daqing Zheng, Yulin Fang
Purpose The advancement of enterprise social networks (ESNs) facilitates information sharing but also presents the challenge of managing information boundaries. This study aims to explore the factors that influence the information-control behavior of ESN users when continuously sharing information. Design/methodology/approach This study specifies the information-control behaviors in the “wall posts”
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The effect of social commerce attributes on customer engagement: an empirical investigation Internet Res. (IF 5.9) Pub Date : 2023-09-15 Abdelsalam Busalim, Linda D. Hollebeek, Theo Lynn
Purpose Social commerce (s-commerce) offers community-based platforms that facilitate customer-to-customer interactions and the development of customers' social shopping-based experience. While prior research has addressed the role of customer engagement (CE) in boosting s-commerce-based sales and performance, insight into the effect of s-commerce attributes on CE remains tenuous. Addressing this gap
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Enterprise social media usage and social cyberloafing: an empirical investigation using the JD-R model Internet Res. (IF 5.9) Pub Date : 2023-09-14 Liang Ma, Xin Zhang, Peng Yu
Purpose One of the most important challenges confronting enterprise managers is that of controlling employees' social cyberloafing. The use of enterprise social media entails opportunities for cyberloafing. However, previous research on how enterprise social media use affects cyberloafing is rather limited. Using the job demands-resources (JD-R) model, this paper proposes a research model to investigate
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Exploring the diffusion of digital fashion and influencers' social roles in the Metaverse: an analysis of Twitter hashtag networks Internet Res. (IF 5.9) Pub Date : 2023-09-13 HaeJung Maria Kim, Swagata Chakraborty
Purpose The study aims to explore the digital fashion trend within the Metaverse, characterized by non-fungible tokens (NFTs), across Twitter networks. Integrating theories of diffusion of innovation, two-step flow of communication and self-efficacy, the authors aimed to uncover the diffusion structure and the influencer's social roles undertaken by social entities in fostering communication and collaboration
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A review of the literature on the metaverse: definition, technologies, and user behaviors Internet Res. (IF 5.9) Pub Date : 2023-09-12 Zhongyun Zhou, Zidie Chen, Xiao-Ling Jin
Purpose As a sociotechnical system, the metaverse has sparked heated discussion. However, concerns abound that the concept is “old wine in a new bottle” used for capital hype. The mixed definitions of the metaverse and unclear relationships between its technical features and user behaviors have greatly impeded its design and application. Therefore, the authors aim to sort out the metaverse definition