Purpose

The purpose of this study is to review the role of knowledge management (KM) in disaster management and crisis. Disaster causes many detrimental impacts on human lives through loss of life and damage to properties. KM has been shown to dampen the impact of the disaster on the utilization of knowledge among agencies involved and the local communities impacted by disasters.

Design/methodology/approach

Through a bibliometric methodology (co-citation, bibliographic coupling and co-word analysis), this study presents significant themes in the past, current and future predictions on the role of KM in disaster management. In this review paper, 437 publications were retrieved from the Web of Science and analyzed through VOSviewer software to visualize and explore the knowledge map on the subject domain.

Findings

Findings suggest that the significant themes derived are centralized to disaster preparedness during disaster and disaster postrecovery. This review presents a state-of-art bibliometric analysis of the crucial role of KM in building networks and interconnection among relevant players and stakeholders involved in disaster management.

Research limitations/implications

The main implication of this study is how the authorities, stakeholders and local community can integrate the KM system within the three stages of disasters and the crucial role of technologies and social media in facilitating disaster management.

Originality/value

To the best of the authors’ knowledge, this is the first study to present a bibliometric analysis in mapping KM’s past, present and future trends in disaster management.

中文翻译：

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知识管理在灾害管理中的应用：过去、现在和未来的趋势

目的

本研究的目的是回顾知识管理（KM）在灾害管理和危机中的作用。灾害通过人员伤亡和财产损失对人类生活造成许多不利影响。事实证明，知识管理可以减轻灾害对相关机构和受灾害影响的当地社区知识利用的影响。

设计/方法论/途径

通过文献计量方法（同引、文献耦合和共词分析），本研究提出了关于知识管理在灾害管理中的作用的过去、当前和未来预测的重要主题。在这篇综述论文中，从 Web of Science 检索了 437 篇出版物，并通过 VOSviewer 软件进行分析，以可视化和探索该主题领域的知识图谱。

发现

研究结果表明，所得出的重要主题集中于灾害期间的备灾和灾后恢复。这篇综述对知识管理在灾害管理相关参与者和利益相关者之间建立网络和互连方面的关键作用进行了最先进的文献计量分析。

研究局限性/影响

这项研究的主要意义是当局、利益相关者和当地社区如何将知识管理系统整合到灾害的三个阶段，以及技术和社交媒体在促进灾害管理中的关键作用。

原创性/价值

据作者所知，这是第一项通过文献计量分析来描绘知识管理过去、现在和未来灾害管理趋势的研究。