Electronic forms, such as order entry or tax declarations, frequently serve as the primary point of contact between users and information systems. Given their significance, it’s crucial that these forms are intuitive and not burdensome for users to complete. One key aspect influencing the intuitiveness of forms is the sequence in which individual fields must be filled. This article reports on an empirical study involving 162 participants, which explored the intuitiveness of user forms across diverse scenarios. The study had two main objectives. Firstly, it sought to understand how users perceive different sequences of form fields in terms of intuitiveness. Secondly, it investigated the possibility of an intuitive sequence for form fields. The study found significant differences in intuitiveness among various ways of organizing form field sequences. Furthermore, it revealed a common understanding among users about the (sub-)sequence in which form fields should be arranged, notably that fields requiring file uploads should be located at the end of the form. The findings of this study provide valuable insights for developing more intuitive user forms in process-aware information systems, thereby enhancing the overall user-friendliness of such systems.

电子表格，例如订单输入或纳税申报单，经常充当用户和信息系统之间的主要联系点。考虑到它们的重要性，至关重要的是这些表单必须直观且不会给用户完成带来负担。影响表单直观性的一个关键方面是各个字段必须填写的顺序。本文报告了一项涉及 162 名参与者的实证研究，该研究探讨了不同场景下用户表单的直观性。该研究有两个主要目标。首先，它试图了解用户如何直观地感知不同的表单字段序列。其次，它研究了表单字段直观序列的可能性。研究发现，组织表单字段序列的各种方式之间的直观性存在显着差异。此外，它揭示了用户对表单字段应排列的（子）顺序的共识，特别是需要文件上传的字段应位于表单的末尾。这项研究的结果为在流程感知信息系统中开发更直观的用户表单提供了宝贵的见解，从而提高了此类系统的整体用户友好性。