Despite workplace anxiety being a common experience of daily work life that is increasingly reliant on technology, we lack knowledge of technology-based job demands that prompt its occurrence. Drawing on theorization on workplace anxiety and integrating literature on information and communication technologies, we consider telepressure and normative response pressure as internal and external between-person sources of daily workplace anxiety. We further present a model of how employees adaptively (vs. maladaptively) respond to workplace anxiety on days they experience workplace anxiety, where anxiety prompts: (a) work e-mail activity, a self-regulatory behavior facilitating performance outcomes; and (b) non-work e-mail activity, a behavior that disengages employees from their work, debilitating performance outcomes. Utilizing a multilevel, time-lagged experience sampling field study across 10 workdays (Level 1 N = 809; Level 2 N = 96), we identify telepressure as a significant contributor of daily workplace anxiety. Further, we found support for an adaptive function of workplace anxiety. On days employees experienced workplace anxiety, their personal initiative and citizenship behaviors were enhanced through behavioral regulatory activity manifested in work e-mail activity. This indirect effect was strengthened for employees perceiving higher (vs. lower) work e-mail centrality. This research advances understanding of the adaptive function of workplace anxiety, such that employees are active drivers of their daily experiences of workplace anxiety.

尽管职场焦虑是越来越依赖技术的日常工作生活的普遍体验，但我们缺乏对促使其发生的基于技术的工作需求的了解。借鉴关于工作场所焦虑的理论并整合有关信息和通信技术的文献，我们将远程压力和规范反应压力视为日常工作场所焦虑的内部和外部人际来源。我们进一步提出了一个模型，说明员工在经历工作场所焦虑的日子里如何适应性地（相对于适应不良地）应对工作场所焦虑，其中焦虑提示：（a）工作电子邮件活动，一种促进绩效结果的自我调节行为；(b) 非工作电子邮件活动，一种使员工脱离工作、削弱绩效结果的行为。利用多层次， N  = 809; 2 级 N  = 96），我们将远程压力确定为日常工作场所焦虑的重要因素。此外，我们发现支持工作场所焦虑的适应功能。在员工经历工作场所焦虑的日子里，他们的个人主动性和公民行为通过工作电子邮件活动中体现的行为调节活动得到增强。对于感知到更高（相对于更低）工作电子邮件中心性的员工，这种间接影响得到了加强。这项研究促进了对工作场所焦虑的适应功能的理解，因此员工是他们日常工作场所焦虑经历的积极驱动因素。