We evaluate the impact of a training program aimed at improving the relational atmosphere in the workplace. The program encourages prosocial behavior and the use of professional language, focusing primarily on leaders’ behavior and leader-subordinate interactions. We implement this program using a clustered randomized design involving over 3,000 headquarters employees of 20 large corporations in Turkey. We evaluate the program with respect to employee separation, pro- and antisocial behavior, the prevalence of support networks, and perceived workplace climate. We find that treated firms have a lower likelihood of employee separation at the leadership level, fewer employees lacking professional and personal help, and denser, less segregated support networks. We also find that employees in treated corporations are less inclined to engage in toxic competition, exhibit higher reciprocity toward each other, and report higher workplace satisfaction and a more collegial environment. The program’s success in improving leader-subordinate relationships emerges as a likely mechanism to explain these results. Treated subordinates report higher professionalism and empathy in their leaders and are more likely to consider their leaders as professional support providers.

中文翻译：

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改善大型公司的工作环境：集群随机干预

我们评估旨在改善工作场所关系氛围的培训计划的影响。该计划鼓励亲社会行为和使用专业语言，主要关注领导者的行为和领导者与下属的互动。我们使用集群随机设计实施该计划，涉及土耳其 20 家大公司的 3,000 多名总部员工。我们根据员工离职、亲社会和反社会行为、支持网络的普遍性和感知的工作场所氛围来评估该计划。我们发现，接受治疗的公司在领导层员工离职的可能性较低，缺乏专业和个人帮助的员工较少，支持网络更密集、隔离更少。我们还发现，接受治疗的公司的员工不太愿意参与有毒竞争，彼此之间表现出更高的互惠性，并报告了更高的工作场所满意度和更友好的环境。该计划在改善领导与下属关系方面的成功可能是解释这些结果的机制。接受治疗的下属报告说，他们的领导者具有更高的专业精神和同理心，并且更有可能将他们的领导者视为专业支持提供者。